Apps using Freshworks Mobihelp

Freshworks Mobihelp is a powerful and versatile customer support SDK (Software Development Kit) designed specifically for mobile applications. This innovative technology enables developers and businesses to seamlessly integrate robust customer support features directly into their iOS and Android apps. With Freshworks Mobihelp, companies can provide instant, in-app assistance to their users, enhancing the overall customer experience and increasing user satisfaction. One of the key features of Freshworks Mobihelp is its intuitive ticket management system. This system allows users to submit support requests directly from within the app, eliminating the need for them to leave the application or switch to a separate support platform. The SDK automatically captures relevant device information, such as operating system version and app version, streamlining the troubleshooting process for support agents. Freshworks Mobihelp also offers a comprehensive knowledge base functionality. This feature enables businesses to create and maintain a searchable repository of frequently asked questions, tutorials, and troubleshooting guides. Users can access this information quickly and easily, reducing the number of support tickets and empowering them to find solutions independently. The SDK's real-time chat capabilities further enhance the support experience. Users can engage in live conversations with support agents, receiving immediate assistance for urgent issues. This feature is particularly valuable for time-sensitive problems or complex inquiries that require back-and-forth communication. Freshworks Mobihelp is designed with customization in mind. Developers can easily tailor the SDK's appearance to match their app's branding and design language, ensuring a seamless and consistent user experience. This level of customization extends to the support workflow, allowing businesses to define specific categories, priorities, and routing rules for incoming support requests. The SDK also includes powerful analytics and reporting tools. These features provide valuable insights into user behavior, common issues, and support team performance. By leveraging this data, businesses can identify areas for improvement in their app and optimize their support processes. Integration with Freshworks Mobihelp is straightforward and well-documented. The SDK offers comprehensive documentation, code samples, and integration guides, making it accessible to developers of all skill levels. Additionally, Freshworks provides dedicated support to assist with implementation and troubleshooting. From a security standpoint, Freshworks Mobihelp prioritizes data protection and privacy. The SDK employs industry-standard encryption protocols to safeguard user information and support communications. This commitment to security helps businesses maintain compliance with data protection regulations and build trust with their users. Freshworks Mobihelp is particularly well-suited for businesses in industries such as e-commerce, fintech, healthcare, and gaming, where mobile app support is critical. By implementing this SDK, companies can reduce customer churn, increase user engagement, and ultimately drive higher revenue through improved customer satisfaction and loyalty.

• Freshworks Mobihelp is a mobile customer support SDK that allows developers to integrate in-app support functionality into their mobile applications.
• It provides a seamless way for users to contact support teams directly from within the app, enhancing the overall user experience.
• The SDK offers a customizable interface that can be tailored to match the app's design and branding, ensuring a consistent look and feel.
• Mobihelp supports multiple communication channels, including chat, email, and phone support, giving users flexibility in how they reach out for assistance.
• The platform includes a knowledge base feature, allowing developers to create and maintain a repository of frequently asked questions and self-help articles.
• Real-time chat functionality enables instant communication between users and support agents, facilitating quick problem resolution.
• Mobihelp offers ticket management capabilities, allowing support teams to track and prioritize user issues efficiently.
• The SDK includes powerful analytics tools that provide insights into user behavior, common issues, and support team performance.
• It supports file attachments, enabling users to send screenshots or other relevant files to the support team for better context.
• Mobihelp integrates with other Freshworks products, such as Freshdesk, for a comprehensive customer support ecosystem.
• The platform offers multi-language support, making it suitable for apps with a global user base.
• It includes push notification functionality to keep users updated on the status of their support requests.
• Mobihelp provides a unified inbox for support agents, streamlining the process of managing and responding to user inquiries.
• The SDK offers offline support capabilities, allowing users to submit tickets even when they don't have an active internet connection.
• It includes features for gathering user feedback and ratings, helping developers improve their app based on user input.
• Mobihelp supports integration with third-party tools and services through its API, enhancing its flexibility and extensibility.
• The platform offers robust security measures, including end-to-end encryption, to protect sensitive user data.
• It provides advanced routing capabilities, ensuring that user inquiries are directed to the most appropriate support agent or team.
• Mobihelp includes features for proactive support, such as in-app announcements and targeted messaging based on user behavior.
• The SDK offers extensive documentation and developer resources, making it easy to implement and customize the support functionality.

• Freshworks Mobihelp can be integrated into mobile applications to provide instant customer support and feedback collection. This SDK allows developers to implement a help desk solution directly within their app, enabling users to easily reach out for assistance without leaving the application.
• E-commerce apps can utilize Freshworks Mobihelp to offer real-time support to customers during their shopping experience. Users can ask questions about products, report issues with orders, or seek guidance on using the app's features, all through an in-app chat interface powered by Mobihelp.
• Gaming applications can leverage Mobihelp to provide player support and gather feedback on game mechanics or bugs. This can help developers quickly address issues and improve the gaming experience based on user input collected through the SDK.
• Educational apps can implement Mobihelp to offer students a direct line of communication with instructors or support staff. Learners can ask questions about course content, report technical issues, or request clarification on assignments without switching to external communication channels.
• Healthcare apps can use Freshworks Mobihelp to provide patients with a secure channel for contacting medical professionals or support staff. This can be particularly useful for telemedicine applications, allowing patients to discuss symptoms, ask follow-up questions, or report side effects directly through the app.
• Travel and hospitality apps can integrate Mobihelp to offer travelers instant support during their journeys. Users can request assistance with bookings, report issues with accommodations, or seek local recommendations, enhancing the overall travel experience.
• Fitness and wellness apps can utilize Mobihelp to provide users with access to trainers or nutritionists for personalized advice and support. This can help users stay motivated and get expert guidance on their health and fitness goals directly through the app.
• Financial services apps can implement Mobihelp to offer customers immediate assistance with account-related queries, transaction issues, or financial advice. This can help build trust and improve customer satisfaction by providing quick and efficient support within the app.
• Productivity apps can use Freshworks Mobihelp to gather user feedback on new features, report bugs, or request assistance with complex tasks. This can help developers continuously improve the app based on real user experiences and needs.
• Social media apps can leverage Mobihelp to provide users with a direct channel for reporting inappropriate content, seeking help with account issues, or suggesting new features. This can help maintain a positive user experience and foster community engagement within the app.

• Zendesk Support SDK is a robust alternative to Freshworks Mobihelp, offering a comprehensive suite of customer support tools for mobile applications. It provides features such as in-app ticketing, knowledge base integration, and real-time chat support, enabling businesses to deliver seamless customer service experiences within their mobile apps. The Zendesk SDK is known for its easy integration and customization options, allowing developers to tailor the support interface to match their app's design and branding.
• Helpshift is another powerful alternative that specializes in providing in-app customer support for mobile applications. It offers features like AI-powered chatbots, in-app messaging, and a self-service knowledge base. Helpshift's SDK is designed to be lightweight and performant, ensuring minimal impact on app size and performance. The platform also includes advanced analytics and reporting capabilities, helping businesses gain insights into customer issues and support team performance.
• Intercom's Mobile Carriage SDK is a versatile option for businesses looking to integrate customer communication features into their mobile apps. It offers a range of functionalities including in-app messaging, targeted push notifications, and a customizable help center. Intercom's SDK is known for its seamless integration with their broader customer engagement platform, allowing businesses to manage customer interactions across multiple channels from a single interface.
• UserVoice SDK provides a comprehensive solution for gathering user feedback and managing customer support within mobile applications. It offers features such as in-app surveys, feature request management, and a ticketing system for handling customer inquiries. The UserVoice SDK is particularly useful for product teams looking to gather actionable insights from their user base to drive product improvements and prioritize feature development.
• Instabug is a robust alternative that focuses on providing a complete bug reporting and feedback collection solution for mobile apps. While it may not offer the full range of customer support features found in Freshworks Mobihelp, it excels in areas such as in-app bug reporting, crash reporting, and user surveys. Instabug's SDK is known for its ease of integration and minimal impact on app performance, making it a popular choice among mobile app developers.
• Apptentive's Mobile Customer Experience SDK offers a suite of tools for engaging with customers and gathering feedback within mobile applications. It provides features such as in-app surveys, ratings prompts, and message center functionality. Apptentive's SDK is designed to help businesses improve customer satisfaction and retention by facilitating two-way communication and proactively addressing user concerns.
• Desk360 SDK is a comprehensive customer support solution that can be integrated into mobile applications. It offers features such as in-app ticketing, live chat support, and a knowledge base for self-service. Desk360's SDK is known for its flexibility and customization options, allowing businesses to tailor the support experience to their specific needs and branding requirements.
• HelpCrunch SDK provides a range of customer communication tools that can be integrated into mobile applications. It offers features such as live chat, in-app messaging, and a knowledge base. HelpCrunch's SDK is designed to be lightweight and easy to implement, making it a good choice for businesses looking for a straightforward solution to enhance their in-app customer support capabilities.
• Smooch SDK, now part of Zendesk, offers a versatile solution for integrating messaging capabilities into mobile applications. While it may not provide the full range of support features found in Freshworks Mobihelp, it excels in enabling businesses to connect their apps with various messaging channels, including in-app chat, SMS, and popular messaging platforms. Smooch's SDK is particularly useful for businesses looking to provide omnichannel support experiences.
• Kayako Mobile SDK is another alternative that provides a range of customer support features for mobile applications. It offers functionalities such as in-app ticketing, live chat, and a self-service knowledge base. Kayako's SDK is known for its robust reporting and analytics capabilities, helping businesses gain insights into customer interactions and support team performance.