Apps using Helpshift

Helpshift is a powerful customer support platform and software development kit (SDK) designed to revolutionize in-app support and customer engagement for mobile applications and games. This innovative technology enables developers and businesses to seamlessly integrate a robust customer service solution directly into their mobile apps, providing users with instant access to help and support without ever leaving the application. By leveraging Helpshift's SDK, companies can significantly enhance their user experience, reduce customer churn, and streamline their support processes. One of the key features of Helpshift is its AI-powered chatbot functionality, which allows for automated responses to common customer queries, freeing up human agents to focus on more complex issues. This intelligent automation not only improves response times but also helps to reduce support costs and increase overall efficiency. The platform also offers a comprehensive FAQ system that can be easily customized and updated, allowing users to find answers to their questions quickly and independently. Helpshift's SDK seamlessly integrates with popular development frameworks and platforms, making it easy for developers to implement the technology into their existing applications. The SDK supports both iOS and Android platforms, ensuring broad compatibility across the mobile ecosystem. Additionally, Helpshift offers robust analytics and reporting tools, providing valuable insights into user behavior, common issues, and support team performance. Another standout feature of Helpshift is its in-app messaging system, which enables real-time communication between users and support agents. This feature allows for contextual support, as agents can access relevant user information and app data to provide more accurate and personalized assistance. The platform also supports rich media messaging, allowing users to send screenshots, videos, and other attachments to help illustrate their issues more effectively. Helpshift's SDK is designed with scalability in mind, making it suitable for businesses of all sizes, from small startups to large enterprises. The platform can handle high volumes of support requests and easily adapt to growing user bases. Furthermore, Helpshift offers robust security features, including end-to-end encryption and compliance with industry standards such as GDPR and CCPA, ensuring that sensitive user data remains protected. For developers and product managers, Helpshift provides a comprehensive set of documentation, APIs, and SDKs to facilitate easy integration and customization. The platform also offers a range of localization options, supporting multiple languages and enabling businesses to provide support to a global user base. With its continuous updates and improvements, Helpshift remains at the forefront of customer support technology, constantly evolving to meet the changing needs of mobile app users and businesses alike.

• Helpshift is a customer support platform that provides an SDK (Software Development Kit) for mobile apps and games, allowing developers to integrate in-app customer support functionality.
• The Helpshift SDK offers a customizable in-app messaging system, enabling real-time communication between users and support agents without requiring users to leave the app.
• It includes a powerful ticketing system that allows users to submit and track support requests directly within the app, improving the overall customer experience.
• The SDK provides a searchable FAQ section that can be easily integrated into apps, helping users find answers to common questions and reducing the load on support teams.
• Helpshift offers AI-powered chatbots that can handle simple queries and escalate complex issues to human agents when necessary, increasing efficiency in customer support.
• The platform includes robust analytics and reporting tools, allowing developers and support teams to track key metrics and gain insights into user behavior and support trends.
• Helpshift's SDK supports multiple languages and localization, making it suitable for apps with a global user base.
• It offers seamless integration with popular development platforms and frameworks, including iOS, Android, Unity, and React Native.
• The SDK includes push notification capabilities, allowing support teams to proactively reach out to users with important updates or information.
• Helpshift provides a smart segmentation feature that allows support teams to categorize and prioritize user issues based on various criteria, such as user type or app version.
• The platform offers a powerful API that allows developers to customize and extend the functionality of the SDK to meet specific app requirements.
• Helpshift's SDK includes offline support capabilities, allowing users to submit tickets and access FAQs even when they don't have an active internet connection.
• It provides a unified inbox for support agents, consolidating all user communications across multiple channels into a single interface for efficient management.
• The SDK offers advanced security features, including end-to-end encryption and compliance with data protection regulations like GDPR and CCPA.
• Helpshift includes a knowledge base management system that allows support teams to create, organize, and update support articles easily, keeping the FAQ section up-to-date.
• The platform provides intelligent routing capabilities, automatically assigning support tickets to the most appropriate agent based on factors like expertise and workload.
• Helpshift's SDK includes advanced file attachment support, allowing users to easily share screenshots, logs, or other relevant files when submitting support requests.
• It offers comprehensive user profile management, providing support agents with relevant contextual information about users to deliver more personalized support.
• The SDK includes a powerful search functionality that allows users to quickly find relevant information across FAQs, previous conversations, and support articles.
• Helpshift provides integration with popular CRM and helpdesk systems, allowing seamless data synchronization and workflow management across different platforms.

• Helpshift is a customer support platform that can be integrated into mobile apps and games to provide in-app customer service. One common use case is implementing a help desk within a mobile game, allowing players to report issues, ask questions, or seek assistance without leaving the game environment. This seamless integration improves user experience and increases the likelihood of resolving issues quickly.
• E-commerce apps can leverage Helpshift to provide real-time support to customers during their shopping journey. For example, if a user encounters difficulties with the checkout process or has questions about product specifications, they can easily access support through the integrated SDK. This immediate assistance can help reduce cart abandonment rates and improve overall customer satisfaction.
• Helpshift's SDK can be utilized in financial services apps to offer secure and efficient customer support. Banks and fintech companies can implement in-app chat support, allowing users to securely discuss account-related issues, report suspicious activities, or seek guidance on financial products without compromising sensitive information. This enhances the overall security and trust in the app.
• Healthcare apps can benefit from Helpshift by providing a direct line of communication between patients and healthcare providers. The SDK can be used to implement features such as appointment scheduling, medication reminders, and secure messaging for discussing health concerns. This integration can improve patient engagement and streamline the healthcare experience.
• Educational apps can use Helpshift to offer real-time support to students and teachers. For instance, if a student encounters difficulties with a particular lesson or assignment, they can easily reach out for help within the app. Similarly, teachers can use the platform to provide feedback, answer questions, or address technical issues, enhancing the overall learning experience.
• Travel and hospitality apps can integrate Helpshift to provide on-the-go support to travelers. Users can easily access information about their bookings, request changes, or seek assistance with travel-related issues. This real-time support can be especially valuable during unexpected events or emergencies, helping travelers feel more secure and supported throughout their journey.
• Fitness and wellness apps can utilize Helpshift to offer personalized support and guidance to users. The SDK can be used to implement features such as live chat with fitness coaches, quick access to workout instructions, or troubleshooting for connected devices. This level of support can help users stay motivated and engaged with their fitness goals.
• Smart home automation apps can leverage Helpshift to provide technical support for connected devices. Users can easily report issues, seek troubleshooting assistance, or get guidance on setting up new devices. This integrated support can help reduce frustration and improve the overall user experience with smart home technology.
• Productivity apps can use Helpshift to offer in-app tutorials, FAQs, and support for complex features. This can help users quickly overcome obstacles and make the most of the app's capabilities. Additionally, the SDK can be used to gather user feedback and feature requests, helping developers continuously improve the app based on user needs.
• Social media apps can integrate Helpshift to manage user reports, provide support for account issues, and offer guidance on platform features. This can help maintain a positive user experience and quickly address any concerns or violations of community guidelines. The SDK's analytics capabilities can also help identify common issues and improve the overall app experience.

• Zendesk is a popular customer service platform that offers a comprehensive suite of tools for managing customer interactions across various channels. It provides features such as ticketing systems, live chat, knowledge base, and analytics, making it a versatile alternative to Helpshift. Zendesk's SDK allows developers to integrate its functionality seamlessly into mobile applications, providing a robust solution for in-app customer support.
• Intercom is another powerful alternative that focuses on customer engagement and support. It offers a range of features including live chat, chatbots, targeted messaging, and a help center. Intercom's SDK enables developers to incorporate these features directly into their applications, allowing for personalized customer interactions and proactive support.
• Freshdesk is a cloud-based customer support software that provides a comprehensive set of tools for managing customer inquiries and support tickets. Its mobile SDK allows for easy integration of support features into mobile apps, including in-app chat, ticket creation, and self-service options. Freshdesk also offers AI-powered chatbots and automation tools to streamline support processes.
• Salesforce Service Cloud is a robust customer service platform that offers a wide range of features for managing customer interactions across multiple channels. Its mobile SDK enables developers to integrate Salesforce's powerful CRM and support capabilities into mobile applications, providing a seamless experience for both customers and support agents.
• Uservoice is a product feedback and customer support platform that offers features such as ticket management, knowledge base, and user feedback collection. Its SDK allows for easy integration of these features into mobile applications, enabling businesses to gather valuable user insights and provide efficient support directly within their apps.
• Drift is a conversational marketing and sales platform that offers live chat, chatbots, and email automation. While primarily focused on marketing and sales, Drift's SDK can be used to integrate its chat functionality into mobile apps, providing a way for businesses to engage with customers and offer support in real-time.
• Kayako is a customer service software that offers a unified platform for managing customer interactions across various channels. Its mobile SDK allows developers to integrate support features such as live chat and ticket management into mobile applications, providing a seamless support experience for users.
• AppsFlyer is primarily known for its mobile attribution and marketing analytics platform, but it also offers in-app support features through its SDK. While not as comprehensive as Helpshift in terms of customer support functionality, AppsFlyer's SDK can be used to track user interactions and provide targeted support based on user behavior and demographics.
• Apptentive is a mobile customer engagement platform that focuses on in-app feedback, surveys, and messaging. Its SDK allows developers to integrate these features into mobile applications, enabling businesses to gather user feedback, conduct surveys, and provide targeted support based on user segments and behavior.
• Instabug is a bug reporting and feedback platform for mobile applications that also offers in-app chat and support features. Its SDK allows developers to easily integrate these functionalities into their apps, providing a way for users to report issues, give feedback, and receive support directly within the application.
• Smooch (now part of Zendesk) is a customer messaging platform that allows businesses to communicate with customers across various channels, including in-app messaging. Its SDK enables developers to integrate messaging functionality into mobile applications, providing a seamless way for customers to reach out for support or engage with the business.
• Helpcrunch is a customer communication platform that offers live chat, email support, and knowledge base functionality. Its mobile SDK allows for easy integration of these features into mobile applications, providing a comprehensive solution for in-app customer support and engagement.
• Crisp is a customer messaging platform that offers live chat, chatbots, and email support. Its mobile SDK enables developers to integrate these features into mobile applications, allowing businesses to provide real-time support and engage with customers directly within their apps.
• Customerly is an all-in-one customer support and engagement platform that offers features such as live chat, email marketing, and in-app surveys. Its SDK allows for easy integration of these functionalities into mobile applications, providing a comprehensive solution for customer support and engagement.
• Talkdesk is a cloud-based contact center platform that offers a range of customer service features, including voice, chat, and email support. While primarily focused on contact center operations, Talkdesk's mobile SDK can be used to integrate certain support features into mobile applications, providing a way for businesses to extend their customer service capabilities to mobile users.