Apps using UserVoice

UserVoice is a powerful customer feedback management platform that provides businesses with comprehensive tools to collect, analyze, and prioritize user feedback. This innovative Software Development Kit (SDK) enables companies to seamlessly integrate customer feedback mechanisms into their products, websites, and mobile applications. By implementing UserVoice, organizations can effectively bridge the gap between their development teams and end-users, fostering a culture of continuous improvement and customer-centric product development. The UserVoice SDK offers a wide array of features designed to streamline the feedback collection process. It includes customizable feedback forms, idea boards, and support ticketing systems that can be easily embedded into existing applications. These tools allow users to submit suggestions, report issues, and vote on feature requests, providing valuable insights into customer needs and preferences. The platform's intuitive interface ensures a smooth user experience, encouraging higher engagement rates and more actionable feedback. One of the key strengths of UserVoice is its advanced analytics capabilities. The SDK provides robust data visualization tools that help businesses identify trends, prioritize feature requests, and make data-driven decisions. By leveraging machine learning algorithms, UserVoice can automatically categorize and tag feedback, saving time and resources for product managers and development teams. This intelligent categorization allows for more efficient issue tracking and resolution, ultimately leading to improved customer satisfaction and loyalty. UserVoice also offers seamless integration with popular project management and customer relationship management (CRM) tools. This interoperability enables businesses to create a unified workflow, ensuring that customer feedback is effectively communicated across different departments and incorporated into the product development lifecycle. The SDK's flexibility allows for easy customization, enabling companies to tailor the feedback collection process to their specific needs and brand identity. Security and privacy are paramount in UserVoice's design. The SDK employs industry-standard encryption protocols to protect sensitive user data and complies with major data protection regulations, including GDPR and CCPA. This commitment to data security instills confidence in both businesses and end-users, encouraging more open and honest feedback. For developers, UserVoice provides comprehensive documentation, code samples, and API references, making implementation and customization a straightforward process. The SDK supports multiple programming languages and platforms, ensuring compatibility with a wide range of development environments. Regular updates and dedicated support from the UserVoice team ensure that the SDK remains up-to-date with the latest technologies and best practices in customer feedback management. By implementing UserVoice, businesses can create a more transparent and collaborative relationship with their customers. The SDK's ability to facilitate ongoing dialogue between users and product teams fosters a sense of community and ownership among customers, leading to increased brand loyalty and advocacy. This continuous feedback loop also enables companies to stay ahead of market trends and competitor offerings, maintaining a competitive edge in rapidly evolving industries.

• UserVoice is a comprehensive customer feedback and support platform that provides businesses with tools to gather, analyze, and act on user input.
• The UserVoice SDK allows developers to seamlessly integrate feedback collection and support features into their applications, creating a direct line of communication between users and product teams.
• One key feature of UserVoice is its customizable feedback forums, which enable users to submit ideas, vote on suggestions, and engage in discussions about product improvements.
• The platform offers robust ticket management capabilities, allowing support teams to efficiently handle and resolve customer inquiries and issues.
• UserVoice provides advanced analytics and reporting tools that help businesses identify trends, prioritize feature requests, and make data-driven decisions about product development.
• The SDK includes a customizable widget that can be easily embedded into applications, websites, or mobile apps, providing users with quick access to support resources and feedback submission options.
• UserVoice offers integration with popular project management and customer relationship management tools, streamlining workflows and ensuring that feedback is actionable across different teams.
• The platform includes a knowledge base feature, allowing businesses to create and maintain a self-service support center with frequently asked questions and helpful articles.
• UserVoice provides sentiment analysis capabilities, helping businesses understand the overall mood and satisfaction levels of their user base.
• The SDK supports multi-language functionality, enabling businesses to collect feedback and provide support in various languages to cater to a global audience.
• UserVoice offers role-based access control, allowing organizations to manage user permissions and ensure that sensitive information is only accessible to authorized team members.
• The platform includes a smart suggestions feature that automatically recommends relevant knowledge base articles to users as they type their inquiries, reducing the workload on support teams.
• UserVoice provides API access, allowing developers to create custom integrations and extend the platform's functionality to meet specific business needs.
• The SDK includes in-app surveys and Net Promoter Score (NPS) tracking, enabling businesses to gather targeted feedback and measure customer loyalty directly within their applications.
• UserVoice offers customizable branding options, allowing businesses to maintain a consistent look and feel across their feedback and support channels.
• The platform includes a feature prioritization matrix, helping product teams visualize and balance user demand against development effort and strategic importance.
• UserVoice provides automated tagging and categorization of feedback, making it easier for teams to organize and analyze large volumes of user input.
• The SDK includes a private feedback option, allowing users to submit sensitive information or bug reports securely without exposing them to public forums.
• UserVoice offers a mobile app for support teams, enabling them to manage tickets and respond to user inquiries on the go.
• The platform includes customizable workflows and automation rules, allowing businesses to streamline their support processes and ensure consistent handling of user feedback.

• UserVoice SDK can be integrated into mobile applications to provide in-app feedback functionality, allowing users to submit suggestions, report bugs, or ask questions without leaving the app, thereby improving user engagement and satisfaction.
• E-commerce platforms can utilize UserVoice to gather customer feedback on product features, pricing, and overall shopping experience, enabling businesses to make data-driven decisions to enhance their offerings and increase customer retention.
• Software development teams can leverage UserVoice to create a centralized feedback portal where users can submit feature requests, vote on existing ideas, and participate in discussions, helping prioritize development efforts based on user demand.
• Educational institutions can implement UserVoice to collect feedback from students and faculty on course content, campus facilities, and administrative processes, fostering a culture of continuous improvement and addressing the needs of the academic community.
• Customer support teams can use UserVoice to create a knowledge base and self-service portal, reducing the volume of support tickets by providing easily accessible answers to common questions and empowering users to find solutions independently.
• Product managers can utilize UserVoice's analytics and reporting features to gain insights into user sentiment, identify trends in feedback, and track the impact of implemented changes, enabling data-driven product development strategies.
• Healthcare organizations can implement UserVoice to gather patient feedback on their experiences, allowing for the identification of areas for improvement in service delivery and ultimately enhancing patient care and satisfaction.
• Government agencies can use UserVoice to create a transparent platform for citizens to submit ideas, report issues, and provide feedback on public services, fostering civic engagement and improving the efficiency of government operations.
• Non-profit organizations can leverage UserVoice to collect feedback from donors, volunteers, and beneficiaries, helping them refine their programs, allocate resources more effectively, and demonstrate impact to stakeholders.
• Human resources departments can implement UserVoice to create an internal feedback system for employees, allowing for anonymous suggestions, concerns, and ideas to be shared, promoting a culture of open communication and continuous improvement within the organization.

• Intercom is a popular alternative to UserVoice that offers a comprehensive customer communication platform. It provides features for customer support, engagement, and feedback collection. Intercom's SDK allows developers to integrate its functionality seamlessly into web and mobile applications, enabling businesses to interact with users in real-time and gather valuable insights.
• Zendesk is another powerful alternative that offers a suite of customer support and engagement tools. Its SDK enables developers to embed support features directly into applications, providing a seamless experience for users. Zendesk's platform includes ticketing systems, knowledge bases, and analytics, making it a versatile choice for businesses of all sizes.
• Freshdesk is a cloud-based customer support software that offers an SDK for easy integration into various applications. It provides features such as ticketing, knowledge base management, and multi-channel support. Freshdesk's SDK allows developers to customize the support experience and tailor it to their specific needs.
• GetSatisfaction is a community-driven customer engagement platform that can be integrated into applications using its SDK. It focuses on creating customer communities where users can ask questions, share ideas, and provide feedback. The platform encourages peer-to-peer support and fosters a sense of community among users.
• Helpshift is a mobile-first customer support platform that offers an SDK for integrating support features into mobile applications. It provides in-app messaging, FAQs, and ticketing systems specifically designed for mobile users. Helpshift's SDK allows developers to create a native support experience within their apps.
• Kayako is a customer service platform that offers an SDK for integrating its functionality into various applications. It provides features such as live chat, ticketing, and self-service options. Kayako's SDK allows developers to customize the support experience and tailor it to their specific needs.
• Desk.com, now part of Salesforce Service Cloud, offers an SDK for integrating customer support features into applications. It provides a comprehensive set of tools for managing customer interactions, including case management, knowledge bases, and reporting. The SDK allows developers to embed these features seamlessly into their applications.
• Usersnap is a visual feedback and bug tracking tool that offers an SDK for easy integration into web applications. It allows users to capture screenshots, annotate them, and provide detailed feedback directly within the application. Usersnap's SDK enables developers to gather precise and contextual feedback from users.
• Canny is a feature request and feedback management platform that offers an SDK for integration into various applications. It allows users to submit, vote on, and discuss feature requests and ideas. Canny's SDK enables developers to embed this functionality directly into their applications, creating a centralized hub for user feedback.
• Reamaze is a customer support and engagement platform that provides an SDK for integrating its features into applications. It offers multi-channel support, including email, live chat, and social media. Reamaze's SDK allows developers to customize the support experience and provide seamless assistance to users within their applications.